Privacy Policy
Last updated: 6 November 2026
This policy explains how EBSNI handles personal information when you use this website, contact our team or enquire about our building compliance, testing and energy assessment services.
Who to contact
For questions about your information or to exercise your privacy rights, contact EBSNI at info@ebsni.com, telephone 028 9334 5600, or write to 108 Hillhead Road, Ballyclare, Co. Antrim, BT39 9LN, Northern Ireland.
Information we collect
Information you provide may include your name, email address, telephone number, organisation, project location, project size or scope, and the contents of your enquiry or correspondence. If you commission services, we may also need relevant property, project, billing and technical records. Website and security systems may process technical information such as IP address, browser details, request times and error logs.
Please only provide information relevant to your enquiry and avoid sending sensitive personal information unless we have specifically requested it through an appropriate channel.
How we use information
We use information to respond to enquiries, prepare proposals, arrange and deliver services, communicate about projects, maintain business records and protect our website and communications from misuse. Providing enquiry details is voluntary, but we may be unable to respond or provide a requested service without the relevant contact and project information.
Our reasons for processing information
Depending on the circumstances, we process information to take steps you request before a contract or to perform a contract; for our legitimate interests in responding to business enquiries, administering projects and keeping our systems secure; or to meet applicable legal obligations. Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
Who may receive information
Access is limited to people and service providers who need information for the purposes described above, including relevant staff, website and hosting support, email delivery providers, professional advisers and parties involved in delivering an agreed service. Enquiries submitted through this website are currently routed to a Newell Contracts mailbox for handling by the relevant team. EBSNI is part of the Newell Group.
Information may also be disclosed where required by law or reasonably necessary to establish, exercise or defend legal claims. Any additional sharing needed for a project should be explained as part of the relevant service arrangements.
Retention and security
We retain information for as long as reasonably necessary for the purpose for which it was collected. Relevant factors include whether an enquiry is active, the duration of a project or contractual relationship, applicable accounting or legal requirements, professional record-keeping needs and the resolution of disputes. Contact us if you need information about the retention of a particular record.
We use appropriate organisational and technical measures to protect personal information. No website, email system or internet transmission can be guaranteed completely secure.
Service providers and international processing
Website, email and other technology services may involve processing in different countries. Where information is transferred outside the UK and a legal safeguard is required, an appropriate transfer mechanism must be used. You can contact us for information about the providers and safeguards relevant to your data.
Cookies and website services
Cookies and similar technologies can support website functionality, security and preferences. Our enquiry form uses spam-protection technology, which may process device and interaction information. Where optional analytics, advertising or other non-essential technologies are used, consent will be requested where required. Browser settings can restrict cookies, although doing so may affect functionality.
External websites, including social platforms, operate under their own privacy and cookie policies. Following a link to another website does not place that website under EBSNI’s control.
Your rights
Subject to applicable law and relevant exceptions, you may request access to or correction of your information, deletion, restriction of processing, or transfer of information in a portable format. You may object to certain processing, including processing based on legitimate interests, and to direct marketing. These rights depend on the circumstances and the basis on which information is processed.
Contact us using the details above. We may need to verify your identity before acting on a request. You may also raise a concern with the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Changes to this policy
We may update this policy to reflect changes to our services, website or practices. The date above identifies the latest version published on this website.